Requests for refunds will be honored based upon the following guidelines. All refunds are subject to a ten (10%) percent administrative fee and will be processed within four to six weeks after STC’s receipt of an authorized request for a refund, or, in the case of a return of materials, within four to six weeks of the receipt of the materials by STC with proper authorization. Requests for refunds can be made by contacting our Customer Service department at the branch nearest you:
East Coast (800) 782-1223 Press #8 for Customer Service
Printed Study Manuals and other paper products, Audio, Video, stand alone Computer-Based Materials, and Complete Packages
A full refund less the 10% administrative fee will be issued for a refund request made within 30 days of the date the order was processed for shipment provided, (i) the refunded product is returned unopened with the shrink wrap and/or seal intact or in original, unused condition (this will be determined upon inspection when returned); (ii) the student has not attended the related onsite class or accessed the related virtual class; (iii) the student has not accessed any related content through STCInteractive® and (iv) the conditions in the following paragraph have been met. A refund of 50% less the 10% administrative fee will be issued for a refund request made more than 30 days but within 90 days of the date of processing, provided the above conditions (i) through (iv) are met. No requests for refunds will be accepted beyond the 90 day period. Shipping and handling charges are non-refundable.
Prior to shipping any returning product, the student must contact our Customer Service department (see above for branch phone numbers) to obtain a Return Authorization number and return shipping information. No returns will be accepted without a Return Authorization number. It is the responsibility of the student to return the product. Packaging containing the returned product must be postmarked within 7 business days of the issuance of the Return Authorization number to be accepted for a refund. Returns are made at the expense and risk of the customer. Returned products which do not meet the above requirements will, upon request, be reshipped to the customer at the customer’s expense. Orders that are undeliverable or refused at delivery are subject to an additional return shipping and handling charge.
Products damaged during first shipment to the customer or which otherwise contain a manufacturing defect will not be refunded but will be exchanged for the same product (subject to availability). Exchanges will be made provided STC is notified of the damage or defect within 7 days of the customer’s receipt of the product, a Return Authorization number has been obtained from STC within that seven day period and the packaging containing the returned product is postmarked within 7 business days of the issuance of the Return Authorization number.
Enrollments Onsite and Virtual classes ONLY
The class add-on fee, less the 10% administrative fee, will be issued for a refund request of that fee provided (i) the request is made within 30 days of purchasing the enrollment and (ii) the student has not attended any part of, or accessed, the class. If a refund request is made more than 30 days but within 90 days of purchasing a class enrollment, a refund of 50% percent of the class add-on fee, less the 10% administrative fee, will be issued provided the student has not attended any part of, or accessed, the class. No refunds will be made for requests received after the 90 day period. Enrollments are non-transferable. Please refer to the section entitled “Printed study manuals and other paper products, Audio, Video, stand alone Computer Based Materials and Complete Packages” for full package refunds.
Online Products ONLY
The purchase price, less the 10% administrative fee, will be issued for a refund request of that purchase price provided (i) the request is made within 30 days of the issuance of the password by STC and (ii) the student has not accessed any content within STCInteractive.com®. If a refund request is made more than 30 days but within 90 days of the issuance of the password by STC, a refund of 50% percent of the purchase price, less the 10% administrative fee, will be issued provided the student has not accessed any content within STCInteractive.com®. STC, at its sole discretion, may issue partial refunds for unaccessed products combined in complete packages provided all other requirements are met. No refunds will be made for requests received after the 90 day period. Passwords are non-transferable. Please refer to the section entitled “Printed study manuals and other paper products, Audio, Video, stand alone Computer Based Materials and Complete Packages” for full package refunds.
FINRA Licensing Course Re-Take Policy for Onsite Classes
After successfully completing an STC securities licensing training course inclusive of onsite class enrollment, if the student does not obtain a passing grade on the related exam, that student may re-take the same series class, at any open enrollment onsite location, pending availability, at no additional charge, for as many times as may be necessary as long as the re-take class is completed within one year of the original purchase. Pre-registration is required in all instances.
FINRA Licensing Course Re-Take Policy for Virtual (online) Classes
Virtual classes are available for one time participation only. If a student would like to re-take a virtual class, he or she should contact the nearest STC office to re-register. Each re-registration is subject to a Retake Fee. Any virtual class student who has not obtained a passing grade on the related series exam may attend any open enrollment onsite class for the same series at no additional charge as long as the retake class is completed within one year of the original purchase. Pre-registration is required in all instances.
Refund of Company Discounts
Certain individuals may be entitled to a discount in the retail price of a purchased product or service as a result of agreements STC has with member firms. Following payment of the full retail price, to be entitled to a refund of the discount amount, a written request for a refund, including proof of entitlement to the discount, must be received by STC within 30 days of the date (i) the order was shipped in the case of paper based, audio, video and Computer Based Materials; (ii) the enrollment was purchased in case of live or virtual classes; (iii) the password was issued by STC in the case of access to STCInteractive.com®. No discount refunds will be made after the expiration of the 30 day period.
STC reserves the right to adjust upward any pricing or other charges that may not have been applied or that may have been incorrectly applied, to an order. For complete package purchases, if products or services have been discounted as to accommodate a package purchase, the return of any separate product or the decline of any service contained within the package could result, at the discretion of STC, in an upward cost adjustment with the retained products or services being charged at full retail price. All refunds will be in kind to the original method of payment. No refunds will be made except as stated above.
Classroom training is only available to students who have purchased classroom training. Merely being in possession of STC’s study manuals does not entitle a student to attend class. For those who have purchased classroom training, please call and reserve a spot as soon as possible as seating is limited. Students who have purchased classroom training can attend class for the program in which they are enrolled for up to one year from the date of purchase.
State Specific Refund Policies